Nardia Tulsie
Opening hours
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Sunday
Day off
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Monday
Day off
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Tuesday
10:00 AM - 2:30 PM
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Wednesday
10:00 AM - 2:30 PM
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Thursday
4:00 PM - 8:00 PM
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Friday
Day off
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Saturday
Day off
About the company
Please click the "Book Now" button or "Services" tab above to schedule a meeting with me!! What you can expect from me as your QA PF is total commitment to providing you with the knowledge and resources to help your IB succeed with Road America. I will be your first point of contact to clarify any client procedural issues. My Independent Business (IB) is contracted to:• Respond to questions related to policies, procedures and call taking. • Observe live calls. • Review recorded calls. • Provide feedback with opportunities that will help your IB succeed. • Monitor your client metrics. • Have One on One sessions initiated by my business or your company. o We will go over your metrics and collaborate strategies for improvement. • Have group sessions to learn from each other. I strongly encourage we work together to achieve our business goals. Each week, you can schedule a time that will work best for you. * * * * * Nardia Tulsie Quality Assurance Performance FacilitatorOur team
Nardia Tulsie
Top services
Initial Meet & Greet
15 min
This is an introduction meeting.
AHT - Personal Enhancement Session (PES)
30 min
This is a one-on-one session to discuss your Average Handle Time (AHT).
Client Escalation - Personal Enhancement Session (PES)
30 min
This is a one-on-one session to discuss your Client Escalation.
Quality Assurance - Personal Enhancement Session (PES)
30 min
This is a one-on-one session to discuss your QA evaluations.
Follow-Up Session
15 min
This is a follow-up to your previous PES Session.
Questions?
15 min
Do you have questions and need to talk?
Reviews
8 reviews