Company logo

Nardia Tulsie

Opening hours

  • Sunday

    Day off

  • Monday

    Day off

  • Tuesday

    10:00 AM - 2:30 PM

  • Wednesday

    10:00 AM - 2:30 PM

  • Thursday

    4:00 PM - 8:00 PM

  • Friday

    Day off

  • Saturday

    Day off

About the company

Please click the "Book Now" button or "Services" tab above to schedule a meeting with me!! What you can expect from me as your QA PF is total commitment to providing you with the knowledge and resources to help your IB succeed with Road America.  I will be your first point of contact to clarify any client procedural issues. My Independent Business (IB) is contracted to:•          Respond to questions related to policies, procedures and call taking. •          Observe live calls. •          Review recorded calls. •          Provide feedback with opportunities that will help your IB succeed. •          Monitor your client metrics. •          Have One on One sessions initiated by my business or your company.                o   We will go over your metrics and collaborate strategies for improvement. •          Have group sessions to learn from each other.  I strongly encourage we work together to achieve our business goals.  Each week, you can schedule a time that will work best for you.  * * * * * Nardia Tulsie Quality Assurance Performance Facilitator

Our team

Nardia Tulsie

Top services

Service image

Initial Meet & Greet

15 min

This is an introduction meeting.

Service image

AHT - Personal Enhancement Session (PES)

30 min

This is a one-on-one session to discuss your Average Handle Time (AHT).

Service image

Client Escalation - Personal Enhancement Session (PES)

30 min

This is a one-on-one session to discuss your Client Escalation.

Service image

Quality Assurance - Personal Enhancement Session (PES)

30 min

This is a one-on-one session to discuss your QA evaluations.

Service image

Follow-Up Session

15 min

This is a follow-up to your previous PES Session.

Service image

Questions?

15 min

Do you have questions and need to talk?

Reviews

8 reviews

Leave review