Horário de abertura

  • Domingo

    Dia de folga

  • Segunda-feira

    Dia de folga

  • Terça-feira

    10:00 - 14:30

  • Quarta-feira

    10:00 - 14:30

  • Quinta-feira

    16:00 - 20:00

  • Sexta-feira

    Dia de folga

  • Sábado

    Dia de folga

Sobre a empresa

Please click the "Book Now" button or "Services" tab above to schedule a meeting with me!! What you can expect from me as your QA PF is total commitment to providing you with the knowledge and resources to help your IB succeed with Road America.  I will be your first point of contact to clarify any client procedural issues. My Independent Business (IB) is contracted to:•          Respond to questions related to policies, procedures and call taking. •          Observe live calls. •          Review recorded calls. •          Provide feedback with opportunities that will help your IB succeed. •          Monitor your client metrics. •          Have One on One sessions initiated by my business or your company.                o   We will go over your metrics and collaborate strategies for improvement. •          Have group sessions to learn from each other.  I strongly encourage we work together to achieve our business goals.  Each week, you can schedule a time that will work best for you.  * * * * * Nardia Tulsie Quality Assurance Performance Facilitator

Nossa equipe

Nardia Tulsie

Top services

Imagem do serviço

Initial Meet & Greet

15 min

This is an introduction meeting.

Imagem do serviço

AHT - Personal Enhancement Session (PES)

30 min

This is a one-on-one session to discuss your Average Handle Time (AHT).

Imagem do serviço

Client Escalation - Personal Enhancement Session (PES)

30 min

This is a one-on-one session to discuss your Client Escalation.

Imagem do serviço

Quality Assurance - Personal Enhancement Session (PES)

30 min

This is a one-on-one session to discuss your QA evaluations.

Imagem do serviço

Follow-Up Session

15 min

This is a follow-up to your previous PES Session.

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Questions?

15 min

Do you have questions and need to talk?

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